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21 November 2019

Activity Details (ID# 41976)  

No Synopsis    
Title Support CPD to establish/strengthen the electronic database and case management system/Activity 2.4 
Description The activity aims at ehnhancing the capacities of CPD on AD case management, by establishing a electronic database and case management system that generally:
generates quality and reliable data per each complaint and on overall work of CPD for informed decision-making; allows the CPD to observe/detect and analyse the nature and degree of any kind of discrimination so as to contributes to delivering efficient services provided by the CPD; allows the CPD to receive, process and respond to AD cases, which would include procedures on interaction with other institutions and organisations; allows CPD to observe duration of each step for complaint handling and remedial procedures within the time-frames as defined by the law; allows CPD to measure progress of each case and an overall; allows the CPD to detect any deviation in terms of internal procedures and remedial actions at an early stage when opportunities still exist to manage them back on track by introducing so called alert systems; allows CPD to make analyses of the current trends and developments in HR-AD areas; allows users of the Commissioner's webpage to easily find all information related to CPD work and ultimately raises awareness of the public at large and specific target group on the work and available services provided by CPD; allows complainants to easily track a status of their case(s). 
Status Under way 
Date 01/07/2016 - 30/12/2016 
Location Albania
Countries CoE Members: Albania
  Joint Programme Activity - Albania HR&AD
Joint Programme EC/CoE
JP Albania HR&AD - Enhancing the effectiveness of the Albanian system of human rights protection (HR) and anti-discrimination (AD)    (Logframe)  (Activities)
Project Purpose 0 - 2015/DG I/JP/2969   Enhancing the effectiveness of the Albanian system of human rights protection and anti-discrimination
Expected Result 0.2 - Improved human rights and anti-discrimination legal framework and policies.
Council of Europe Programme of Activities
I – Human Rights
Line of Action ⇒ I.1 – Protection of Human Rights
Programme ☆ I.1.3  Enhancing the effectiveness of the ECHR system at national and European level

Working Method

Expert Meeting / Expertise 
Directorate Directorate General of Human Rights and Rule of Law 
CoE Contact ,   email
Partners CoE Tirana field office - Secretariat Field Presence
Last Modified 14/10/2016 

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